Netcetera Support

How may we help you?

Netcetera are committed to helping individuals and businesses get the most out of our hosting service. We know your time is better spent on developing your site, not troubleshooting it. To support our customers' sites, our Microsoft Certified technicians work 24 hours a day, 7 days a week, 365 days a year to maintain the top-of-the-line servers that host our clients' critical sites and services, and the network infrastructure that supplies their backend connectivity.

Step 1 - Check for known issues

You can find details of known support issues on the system status page. Check the page to see if we're already working on your issue.

Step 2 - Search for an answer

You might find the answer to your question in one Knowledgebase. Over 90% of customers who visit our support site find an answer here.

Step 3 - Contact Us

You can contact us 24 hours a day 365 days a year - via Live Chat, Ticket, E-Mail and Telephone - we are here to help you. First step is to open a Ticket.

In the first instance, please check out our extensive Support Site with Knowledge Base and Video Tutorials. Check the Netcetera Status Page and Twitter Status @netceterastatus. If you cannot find the answer, please feel free to Open Ticket.