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Servers

M100 Management

M100 is the lowest level of managed service we offer and is designed for a system administrator who do not need our assistance. It is expected that those that choose this level will maintain patches/upgrades and overall security to the highest level on their own. If you choose this level you will not need to maintain root password with us. All support is considered billable at £50/hour. As a Self-Managed customer it is your responsibility to maintain the server software configuration on your server from top to bottom.

  • Standard Network Based Security
  • 24/7 Access to Ticket System (Reboots and Paid Support Requests)
  • Hard/Soft Manual Reboots
  • Online Bandwidth Monitoring Tool
  • Limited or Paid Technical Support
  • No monitoring/recovery included
  • Full root/administrator access to server
  • Standard 12hr Hardware Replacement Guarantee

The type of customers who select Self-Managed are customers that need very little or no help maintaining a server. It is expected that the server will remain secure and that a full time system administrators will be available to maintain the stability, security, and well being. Selecting Self-Managed automatically opts you out of free general support, monitoring, and software upgrades on the server which are free with all other Managed Service Levels. In the event that you do need assistance and a Dedicated Server Expert logs into your server for any reason this would be considered billable support.

As a Self-Managed customer, Netcetera respects your overall System Administration skills. This level of management is designed for do-it-yourself administrators who need limited support or have a staff taking care of the servers. This also comes with great responsibility as an administrator running a secure and stable environment requires in depth OS and software knowledge. It is recommended that if you do not feel confident as a System Administrator or feel from time to time you can take advantage of a higher level of support you upgrade to a higher level.

See our Comparison Chart for full details

Pricing Info

  • Free with all servers