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Management Comparison

  M100 M200 M300
Support      
24/7/365 Access to Ticket System Standard feature Standard feature Standard feature
Hard/Soft Reboots Standard feature Standard feature Standard feature
Server Admin Time included (hours) 0 1 3
Average Support Ticket Response (minutes) 15 15 15
Telephone-based Ticket Submission     Standard feature
Security      
Software Firewall Standard feature Standard feature Standard feature
Managed Hardware Firewall     Standard feature
Anti-Virus Server Protection   Standard feature Standard feature
Administrator Access Standard feature Standard feature  
On-demand Security Check   Standard feature Standard feature
Services      
Secondary DNS (zones) Standard feature Standard feature Standard feature
Backup   10Gb 80Gb
Hardware      
Hardware Replacement (hours) 12 8 <2
Network      
99.9% Network Uptime SLA Standard feature Standard feature Standard feature
Online Bandwidth Monitoring Tool Standard feature Standard feature Standard feature
Monitoring      
IIS monitoring (Windows)   Standard feature Standard feature
On-demand Server Health Check   Standard feature Standard feature
Server Port Monitoring (ports)   4 8
SNMP Resource based monitoring   Standard feature Standard feature
Web based Status Page   Standard feature Standard feature
Patches      
Software/Service Patches     Standard feature
Nightly WSUS (Windows) Standard feature Standard feature Standard feature
Price per month £FREE £100 £200
       
  M100 M200 M300