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Netcetera Web Hosting

Q. What is web hosting?

Q. Which Hosting Package is right for me?

Q. Do I get email with my Hosting Package?

Q. Do you offer a FREE trial period?

Q. How long does it take to for a new account to be setup?

Q. How do I manage my hosting account?

Q. Can I host adult content on your servers?

Q. Where are your servers located?

Q. What payment methods do you accept?

Q. Do the prices listed include or exclude VAT?

Q. How do I pay an invoice?

Q. Is there a minimum contract length?

Q. Is it possible to set up a direct debit?

Q. If I pay monthly at first, could I switch to yearly after a few months?

Q. What databases are you offering? What size?

Q. What does your migration service cover?

Q. What happens if 100MB Database will not be in sufficient for my requirements?

Q. How do I upgrade my trial account to the Developer Package?

Q. How do I upgrade from the Developer Package to the One or Reseller Package?

Q. How do I upgrade from Shared Hosting to a Virtual Machine or a Dedicated Server?


Q. What is web hosting?

Web hosting service is an Internet service that allows websites to be accessible via the World Wide Web 24 hours a day, 7 days a week. Web hosting gives you space on a server for your own use along with high speed Internet connectivity in a secure, managed data centre. Whilst you may create your site on your local computer, you need to host it somewhere online so that everyone can access it. For more information see http://www.netcetera.co.uk/hosting/.

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Q. Which Hosting Package is right for me?

For many people, shared hosting fits the bill perfectly. It offers great value for money and offers all the features, functionality and performance that the vast majority of websites require. We offer the following Packages:

Free Trial Package. One month web hosting trial. Website: 1 - Webspace: 1000MB - Bandwidth: 80GB

Developer Package. Includes everything you need to develop on the latest Microsoft ASP.NET 4.0 platform, all at an unbelievable fixed price of just £2.99/pm! Website: 1 - Webspace: 1000MB - Bandwidth: 80GB

One Package. This is the ideal package for those who require more than one website but don't have the need for a full reseller package. Website: 10 - Webspace: 5000MB - Bandwidth: 500GB

Reseller Package. It gives you the ability to create shared hosting accounts for your own use or for your clients. You might choose this if you require more domains on your account than our One Package allows or, for if you wish to resell hosting to customers and supply full control panel access as well!
Website: Unlimited - Webspace: Unlimited - Bandwidth: Unlimited

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Q. Do I get email with my Hosting Package?

All our hosting accounts include email addresses/mailboxes as standard. We also provide an outgoing mail (SMTP) server for your own use. In order to create new email addresses/mailboxes you must log in to your control panel and click the appropriate button.

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Q. Do you offer a FREE trial period?

Yes we currently offer a free trial. For more information click
http://www.netcetera.co.uk/hosting/free-hosting-trial/

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Q. How long does it take to for a new account to be setup?

All new hosting accounts are setup instantly.

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Q. How do I manage my hosting account?

All our shared hosting accounts come with a Control Panel, which enable you to manage your account online with ease. We also offer support via email, telephone and our ticket system.

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Q. Can I host adult content on your servers?

We do allow adult content which adheres to UK laws

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Q. Where are your servers located?

All of our servers are based in the UK.

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Q. What payment methods do you accept?

We accept all major credit/debit cards, Paypal and Direct Debit.

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Q. Do the prices listed include or exclude VAT?

All prices exclude VAT except where stated.

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Q. How do I pay an invoice?

The easiest way to make a payment for an invoice by credit/debit card or PayPal is via your client area, on line.

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Is there a minimum contract length?

Month by month

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Is it possible to set up a direct debit?

Yes it is possible, however the first month has to be paid by credit card or PayPal

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If I pay monthly at first, could I switch to yearly after a few months?

Yes it is possible. Just contact our Billing Department to request the switch: billing@netcetera.co.uk

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What databases are you offering? What size?

MS SQL Express with 100MB.
MySQL v5 database with 100MB.

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What does your migration service cover?

It covers the basic site migration. More info at: http://www.netcetera.co.uk/hosting/migration/

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What happens if 100MB Database is not sufficient for my requirements?

You can purchase additional 100MB for £9.99/pm

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Q. How do I upgrade my trial account to the Developer Package?

You can upgrade following this tutorial.

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Q. How do I upgrade from the Developer Package to the One or Reseller Package?

A. Purchase the One or Reseller Package online, and select “I will use my existing domain and update my nameservers”. Once you have received the login details, upload the files to the new package and set up your emails. When the new package is running, please cancel the old package following this tutorial.

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Q. How do I upgrade from Shared Hosting to a Virtual Machine or a Dedicated Server?

Purchase the Virtual Machine or the Dedicated Server online. Request the Technical Team to move the Domain Name from the Shared Hosting Package to your new Machine. Once you have received the login details, upload the files to the new package and set up your emails. When the new machine is running, please cancel the old package following this tutorial.

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Questions? Let us help!

To speak to one of our Sales Consultants about what our services can do for you, or for any other queries, please fill out our Enquiry Form, complete our Quote Generator, call 0800 808 5450, or click our Live Chat

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