Netcetera Domain Names - FAQ
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Netcetera Domain Names FAQs

Q. What is the domain name system (DNS)?

Q. What does it mean to "register" a domain name?

Q. How do I register a domain name?

Q. What details do you need to register a domain?

Q. How do I transfer a domain name to Netcetera?

Q. Will my name and contact information be publicly available?

Q. How long does a registration last? Can it be renewed?

Q. How much does a domain-name registration name cost?

Q. Can I change registrars after registering a domain name?

Q. I already have a domain name registered - can I transfer my domain to you?

Q. Once a domain is registered, who "owns" the domain name?

Q. I am a web designer registering a domain name for a customer - who should be the "registrant"?

Q. Why do you bill our credit card for domain name registration "before" the domain is actually registered?

Q. How will I know if a domain registration has been accepted and is complete?

Q. Once registered can I use my domain immediately?

Q. Can I cancel a domain name?

Q. If I have customer service questions or problems related to my domain name registration, who should I contact?

Q. What are the rules for registration of .biz, .com, .info, .name, .net and .org names?

Q. What are the rules for registration of .aero, .coop, and .museum names?

Q. I've seen domain names ending with two-letter combinations, like .uk. What are the rules for registering in these domains?

Q. If I register a domain name is it mine for life?

 

 

Q. What is the domain name system (DNS)?

The Domain Name System (DNS) helps users to find their way around the Internet. Every computer on the Internet has a unique address - just like a telephone number - which is a rather complicated string of numbers. It is called its "IP address" (IP stands for "Internet Protocol"). IP Addresses are hard to remember. The DNS makes using the Internet easier by allowing a familiar string of letters (the "domain name") to be used instead of the arcane IP address. So instead of typing 81.27.109.14, you can type www.netcetera.co.uk It is a "mnemonic" device that makes addresses easier to remember.

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Q. What does it mean to "register" a domain name?

When you register a domain name, you are inserting an entry into a directory of all the domain names and their corresponding computers on the Internet.

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Q. How do I register a domain name?

Domain names ending with .aero, .biz, .com, .coop, .info, .museum, .name, .net, .org, or .pro can be registered through Netcetera.  You can register a domain name at: http://www.netcetera.co.uk/domains/

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Q. What details do you need to register a domain?

We need the name, address and contact details of the person or company the domain name is to be registered to. We also need to take your payment details (credit card, paypal etc.) so we can process your registration. Payment by credit card is preferred since we can process the domain name immediately. If you are a Limited (LTD) or Public Limited Company (PLC) and wish to register a .ltd.uk or .plc.uk domain we will also require your company registration number.

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Q. How do I transfer a domain name to Netcetera?

Follow this tutorial: https://my.netcetera.co.uk/support/index.php?/Knowledgebase/Article/View/322/20/how-do-i-transfer-domains-into-my-account

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Q. Will my name and contact information be publicly available?

Information about who is responsible for domain names is publicly available to allow rapid resolution of technical problems and to permit enforcement of consumer protection, trademark, and other laws. The registrar will make this information available to the public on a "Whois" site. It is however possible to register a domain in the name of a third party, as long as they agree to accept responsibility.

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Q. How long does a registration last? Can it be renewed?

Each registrar has the flexibility to offer initial and renewal registrations in one-year increments, with a total registration period limit of ten years.

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Q. How much does a domain-name registration name cost?

Follow this link to see our Domain Names pricing: http://www.netcetera.co.uk/domains/pricelist/
Or contact our Sales Team

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Q. I already have a domain name registered - can I transfer my domain to you?

Yes - you can transfer a domain name to Netcetera. Follow this link to see our Domain Name Transfer pricing: http://www.netcetera.co.uk/domains/pricelist/

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Q. Once a domain is registered, who "owns" the domain name?

No one "owns" a domain name any more than someone "owns" a telephone number. The domain name "registrant" is the person or organisation listed at the top of the WHOIS database record. To lookup the owner of a domain name see here. The "registrant" is the individual or organisation that has registered a specific domain name. This individual or organisation holds the exclusive right to use that specific domain name for a specified period of time, provided certain conditions are met and the registration fees are paid. This person or organisation is the "legal entity" bound by the Terms and Conditions and Domain Name Registration Agreements. The administrative, technical and billing contacts are individuals who the organisation trusts to handle issues involving the domain name record. Care must be taken to avoid infringing the rights that a third party might have in the name, intentionally or otherwise. This applies to both businesses and individuals. Although companies may have traded with the same or similar name for many years only one can use it as a domain name. If a company believes that the registration of their company name, brand names or registered trademarks as a Domain Name by a third party constitutes an infringement of trademark or an act of passing off we advise that they seek qualified legal opinion.

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Q. I am a web designer registering a domain name for a customer - who should be the "registrant"?

You should register the domain against the "end user" company - if a company is paying for you to register the name it would normally be registered under their name. Transferring domains at a later date is a time consuming process and may incur additional costs. You should also make them aware of their obligations - the registrant is the "legal entity" bound by the Terms and Conditions and Domain Name Registration Agreements.

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Q. Why do you bill our credit card for domain name registration "before" the domain is actually registered?

We bill your credit/debit card as soon as we have done a basic check that the domain is available - this is for the following reasons: We need to ensure the card details are "valid". As we include the domain registrars fees in our domain registration costs we need to know that we will receive the payment from you (otherwise we could be liable to pay for domains registered falsely). Registering a domain name, the DNS setup and other configuration is time consuming. The total cost of registration includes both our fees for submitting the registration and the setup/hosting of DNS records as well as the fee payable to the registrar. If a domain name registration "fails" we will promptly refund the charges for the registration to your card or if you paid by another method we will send you a refund by cheque. We cannot process your domain name application unless the payment details you entered were correct and payment is accepted. It is important to note that the application to register a domain name does not guarantee reservation of that name and the application will only be processed following payment.

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Q. How will I know if a domain registration has been accepted and is complete?

We cannot guarantee or confirm any registration until we actually receive notification from the registrar, this is normally within a few hours. You must not rely or advertise your new domain until we have confirmed the registration was successful! A registration should only be considered as successful and complete when you have both: Received confirmation from us (usually sent via email) that the domain registration was accepted and is complete. Verified the details on the central WHOIS database. You can also check the status of "any" domain by using our WHOIS database search here. If a registration fails you will receive notification and the fee charged for the domain name registration will be refunded to you.

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Q. Once registered can I use my domain immediately?

Once you have confirmed your registration was successful your domain name is ready to use. However, due to the nature of the DNS system it can take up to 24-36 hours for all the DNS servers across the Internet to "learn" and be able to "see" your domain. Although it can take up to 36 hours it is typically much less than this (usually around 12-24 hours).

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Q. Can I cancel a domain name?

Once you have submitted your domain name for registration, your payment will be processed and your domain submitted for registration. It cannot normally be cancelled without still paying the standard registration fees - this is because as soon as we have submitted the domain the registrar will enter it on the central database and invoice us for the central registry fees. Of course once you have your domain name - if you decide you no longer need the domain you can cancel it at any time before it comes due for renewal (usually 2 years) and will not then be liable to pay renewal fees on that domain name.

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Q. If I have customer service questions or problems related to my domain name registration, who should I contact?

You should contact our Support Team at support@netcetera.co.uk

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Q. What are the rules for registration of .biz, .com, .info, .name, .net and .org names?

The .com, .info, .name, .net, and .org TLDs are open and unrestricted. Traditionally, however, names in .net have been used by organizations involved in Internet infrastructure activities and .org is frequently used by noncommercial organizations. .biz is reserved for use by businesses. For more information on .biz restrictions, please contact our Sales Team. .name is dedicated exclusively to individuals' personal names.

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Q. What are the rules for registration of .aero, .coop, and .museum names?

The .aero, .coop, and .museum TLDs are sponsored TLDs and are designed for use within a specified community. Registration restrictions for these TLDs have been developed by the sponsor with input from the community. For more information on registering names in these TLDs, please contact our Sales Team.

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Q. I've seen domain names ending with two-letter combinations, like .uk. What are the rules for registering in these domains?

Two letter domains, such as .uk, .de and .jp (for example), are called country code top level domains (ccTLDs) and correspond to a country, territory, or other geographic location. The rules and policies for registering domain names in the ccTLDs vary significantly and some are reserved for use by citizens of the corresponding country. You should check with the registrar offering ccTLD registration services regarding the specific terms and conditions for registration. Some ICANN-accredited registrars provide registration services in the ccTLDs in addition to registering names in .aero, .biz, .com, .coop, .info, .museum, .name, .net, .org, and .pro, however, ICANN does not specifically accredit registrars to provide ccTLD registration services. For more information regarding registering names in ccTLDs, including a complete database of designated ccTLDs and managers, please refer to .

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Q. If I register a domain name is it mine for life?

When you initially register a domain name it is usually registered for an initial period of 2 years. For more details of costs and registration periods see here. When the domain name nears expiry you will normally be given the chance the renew the registration for a further period (usually 1-2 years). Please note that if you change your telephone number, postal or email addresses it is important you let us know, if you do not and we cannot contact you to advise you the domain name is due for renewal it may be deleted and released for re-registration by other people!

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Questions? Let us help!

To speak to one of our Sales Consultants about what our services can do for you, or for any other queries, please fill out our Enquiry Form, complete our Quote Generator, call 0800 808 5450, or click our Live Chat

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