It is with this aim that we have decided to introduce to you a Service Level Agreement (SLA) to emphasise the importance we place in server uptime.

Server uptime, flexibility and resilience are three of the most important elements to our service and we believe that the introduction of this SLA will not only benefit you but also help us to aspire to greater service levels.

If you have any questions or queries regarding this SLA, please do not hesitate to contact your Netcetera Account Manager.

Service Level Agreement:

99.95% Uptime 
We guarantee that our network will be available 99.95% of the time. Many companies offer this but not many have gone to the extent of having a fully Gigabit switched network, Multiple separate backbone providers, redundant routers and fibre coming in at multiple points to the building.

For each hour of network Downtime outside of this SLA we will give 1 day's credit for hosting to a maximum of 100% of your monthly hosting costs credited per calendar month.