Cloud Step 2: How Important is Technical Support for Cloud Success?

Many cloud-based services are known for their ease of use, but there will come a time when you will need some technical support. When you use cloud-based services, you’ll be entrusting a lot of your business data to its servers, so it’s only right for you to have a service representative to consult in the event you need one.

When selecting your cloud-based service, make sure that you will be able to receive adequate technical support from the provider. Cloud computing is different – it separates your data from your IT infrastructure, so your data is replicated ‘in the cloud’, which could be anywhere in a multitude of ‘virtual’ servers. These differences give rise to a new set of security and privacy issues that will have an effect on your risk management practices and consideration of your support you will receive is important when taking this decision.

Netcetera are committed to helping individuals and businesses get the most out of our hosting service. We know your time is better spent on developing your site, not troubleshooting it.

To support our customers’ sites, our technicians work 24 hours a day, 7 days a week, 365 days a year to maintain the top-of-the-line servers that host our clients’ critical sites and services, and the network infrastructure that supplies their backend connectivity. We also incorporate a wide range of reliable customer support tools to engage our customers throughout the lifecycle, including Live Chat, email, FAQ’s, Social Networking sites and blogs.

To provide support when it’s needed by our clients, our Microsoft Certified support staff work around the clock. We offer the following support as standard:

  • 24/7 Ticket, EMail, Telephone and Livechat
  • Support SLA-based standard support response
  • Full Client Area Control Panel Support
  • Fully Managed Virtualisation Platform
  • Fully Managed Network Infrastructure
  • Fully Managed Hardware
  • Wholly owned Netcetera Data Centre
  • Personal Account Manager
  • Personal Billing Contact

Questions? Let us help!
To speak to one of our Sales Consultants about what our services can do for you, or for any other queries, please fill out our Enquiry Form or call 0800 061 2801

 

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