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Testimonials
Below are excerpts from various support e-mails we have received over the last thirty days or so. Thanks again to our customers, nothing makes us happier than getting e-mails like these:
- 01/02/2010 - "Phil has been extremely helpful & quick in answering my enquiries about changing accounts to change packages. He has done more than I expected, by instead changing my contract for me. Thank you very much." - Rachel Shillcock
- 28/01/2010 - "As always first class" - Alec
- 27/01/2010 - "Excellent service - Thanks" - Christopher Maynard
- 23/01/2010 - "Always very fast (even if the ticket is not urgent) and clear answers! thanks! I have some clients using some UK hosting companies and when i have to contact them, their answers (even if urgent) take at least 24 hours while netcetera takes normally 5 to 10 minutes only and no matter if it is day or night or week or weekend!!! this is called excellent service!!!!" - Davide Scalzo
- 22/01/2010 - "I'm glad I found your host and hosting service in the UK. It looks like I will get the same help in the future. Till now, with 3 tickets for my first week, it has been important to me. Best regards "Sweden" www.silvershopin.co.uk" -
- 18/01/2010 - "Thank you for quick reply!" - Davide Scalzo
- 15/01/2010 - "I am always impressed with how quickly you have resolved any issues with our website" - Alistair
- 15/01/2010 - "Very fast response with all the detail I needed. Thanks very much." - Steve Lydford
- 15/01/2010 - "Brilliant again!" - Steve Lydford
- 14/01/2010 - "Very prompt reply to my original query. Did have to seek some clarification via a second email - but again v.prompt reply (within a couple of minutes!) and that sorted the problem out. Thanks" - Vicki Tariq
- 07/01/2010 - "I think you did very well trying to help me through when I was using an ftp program that you clearly didn't know. We didn't sort out all the glitches but that was down to my software and not your hardware. Thanks for all your help." - Peter Olsen
- 06/01/2010 - "...problem resolved speedily by Brian Tks Paul Sinnott" - Paul Sinnott
- 05/01/2010 - "A satisfactory result, probably helped by providing accurate information about the problem." - Brian Walters
- 18/12/2009 - "The support was prompt, patient and polite." - Dick Talboys
- 16/12/2009 - "First class service! Issue resolved within 2 to 3 minutes. Many thanks." - John Davies
- 11/12/2009 - "This was my first attempt at designing a website and I had problems trying to upload the site to my Netcetera account, however thanks to Steve's and Brian's help and patience they were able to explain how to overcome this and they ensured that my site was published and working as expected." - Mark
- 10/12/2009 - "Excellent repsonse time any time of the day. Thank You." - Neil Ridgway
- 09/12/2009 - "Thanks for sorting this out so quickly." - Anne Garrison
- 07/12/2009 - "First rate service." - John Webb
- 05/12/2009 - "Excellent " - Md. Faisal Rahman
- 04/12/2009 - "Enquiry sorted in good time and matter resolved with excellent outcome." - Ian Young
- 04/12/2009 - "Great!!!!!!!!!!" - Faisal
- 02/12/2009 - "You're very good!" - Alistair Bisatt
- 02/12/2009 - "Couldn't ask for better service. The speed that Steve dealt with this was fantastic. Very impressed. Excellent service. Thank you." - Marie Anderson
- 23/11/2009 - "A quick and effective response. Many thanks. " - Donal Whelan
- 18/11/2009 - "Fast and efficient as usual, even at 9pm !" - Matt Smith
- 18/11/2009 - "Excellent as usual! problem solved in about 10 minutes! and it was a low priority!!! thanks again! Davide Scalzo" - Davide Scalzo
- 09/08/2009 - "As always my issue was quickly dealt with - even on a Sunday" - Rob Hampson
- 08/08/2009 - "Well done. Thanks Brian Hoyle" - Brian Hoyle
- 05/08/2009 - "Fantastic service, thank you for all your help and guidance." - Ali Osman